At the moment there's a pile of disjointed mail aliases for scotgrid, research group, and possibly faculty support. Grand plan is to find a tracking system that fulfils the following:
- Easy to install and administer
- Uses central signon system / x509 certificates
- Several Queues
- Q-Specific "Munger" access
- User "self service" visibility
- Prio / update
- Reporting tools
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